FAQ
Straight answers, including the limits.
Current services are described in the present tense. Planned product capabilities are labelled as early access or coming soon.
Which revenue cycle services does RCMGrid provide today?
RCMGrid currently provides manual eligibility verification, claim submission, payment posting, insurance accounts receivable follow-up, denial management, and credentialing services.
How quickly is eligibility verification completed?
Most verifications complete in 1–10 minutes and are timed to the appointment date. Payer availability, plan complexity, and requests that require a phone call can affect timing.
What does the 99% completion rate cover?
It is a completion rate across the payers we support, not a claim about every payer or every verification request.
Is Autoelig generally available?
No. Automated eligibility is being launched through early access. The public action is to request access, not create a self-service account.
Does Autoelig connect to an EHR today?
No. EHR integration is coming soon. The free workflow uses manual entry and does not connect to an EHR.
Can I submit patient information through the contact form?
No. Do not put patient information in the public form or email. The placeholder form does not transmit or store submissions.
Does RCMGrid claim a compliance certification?
No. Legal, security, privacy, and trust materials are drafts pending professional review, and no certification is represented.
Can RCMGrid manage only one part of our revenue cycle?
Yes. Eligibility, claim submission, payment posting, accounts receivable, denial management, and credentialing can each stand alone. Scope is agreed around the queue, ownership boundaries, and required handoffs.
How does RCMGrid prioritize dental insurance AR?
Age is one input, not the entire queue. Follow-up also considers balance, filing or appeal deadlines, recoverability, payer status, root cause, and the next action already due.
What information should we prepare for an RCM discovery call?
Bring the service lines in scope, approximate queue shape, practice locations, current ownership, frequent payer problems, and the handoffs that create rework. Do not send patient information through the public website.
Does RCMGrid use AI to replace revenue cycle review?
No such claim is made. RCMGrid is building automation around work its operators perform, with source gaps and unresolved questions kept visible instead of being filled with assumed answers.
How are service errors and exceptions handled?
The operating approach is to preserve the source evidence, classify the earliest actionable cause, assign an owner and dated next step, and escalate when a payer or external dependency stalls.